Zoom problems with frozen screen, poor quality audio, or getting disconnected?
What to do if your connection is slow
If you’re in an important meeting and it’s really not working and you’ve tried the solutions below … switch to using your phone! (Note: this relies upon the Host having allowed this option).
Click on the “up arrow” to the right of the “microphone icon” and choose “Switch to Phone Audio”. You’ll be given a list of phone numbers you can call as well as the Meeting ID and passcode which you will be asked for and can enter using your phone dial pad.
First … watch this great 2 min video about WiFi connectivity
I’ve tried to list these in order of ease to do …
Move closer to the router/hub
Reduce other internet “action” during your meeting
- turn off any other programs on your device that might be using the internet (email, browser etc).
- consider other devices that might be using the internet during your Zoom call (e.g. someone watching Netflix, browsing the internet, watching videos on their phone, other video calls, online games etc)
WiFi rather than mobile data – if using your phone for Zoom, connect to WiFi
Turn off your video when you don’t need it – (turns off the video of you speaking). And you can turn it back on during introductions or if you have a question.
Turn off “HD video” – reduces the quality of your image – click the “up arrow” to the right of the “video icon” and uncheck the “HD video option” detailed instructions towards the end of this article
Mute Audio when not talking: When you aren’t talking mute your audio (click on the microphone icon to mute or unmute).
Longer term things to try
Wired connection rather than WiFi – connect your computer/laptop directly to your router/hub with an “ethernet” cable
Try changing your “Broadband Micro Filter” (see image). They are very cheap (£3 – £5).
Move your WiFi router – Try moving your router to a more open, central location within your home. Watch this video for more details (its the same one as above).
Consider WiFi extenders (e.g. if your signal next to your router is great, but awful in your office)
Consider upgrading your router – If it’s old or damaged the signal may be compromised. Talk to your Internet provider.
And these tips taken from Zoom’s help page …
- Upgrade your WiFI router firmware. Check your WiFi router vendor support site for firmware upgrade availability.
- Use a WiFi extender such as Amped Wireless or Linksys to increase the distance and strength of your WiFi signal
- Use a higher powered/long-range WiFi such as Amped Wireless router or adapter to increase the WiFi signal on your PC or Mac