Zoom event management

taking control of zoom logo

We will support you and your organisation to ensure your event(s) goes smoothly.
Leaving you (and your team) to focus on your content and audience

Common concerns

“It needs to look professional”
“I’m concerned in case something goes wrong”
“I want it to be more than just a slide show”
“I’m completely clear running a session, while trying to manage Zoom is fraught with problems”
“I want it to be as interesting and interactive as possible”
“I don’t want to have to deal with the technical, Zoom stuff”
“I want to focus on the content and the people”

Whether you’re planning 1-2-1 sessions, a course, a series of sessions, a small presentation or a conference to hundreds of people

Advice and ideas – as you plan your event to make it the best it can be – professional / interesting / effective

Technical help and guidance for your audience – before and during the event (so they get the most out of the event)

Support to make sure it runs smoothly – leaving you to focus on the content and your audience

EMAIL US to discuss what we might be able to offer you

or call on 07795 257849

What you can expect to get …

When you are PLANNING the event

Ensure your event is more: professional looking ● interesting to be in ● and effective

Know what can and can’t be done with Zoom (on its own and with other 3rd party apps/programs)

Know how to increase participant interaction/involvement and when to use which method for which part (raised hand, chat, Q&A, poll etc. ).

Know which features and tools work best (based on your event’s intentions, content, duration, numbers, style etc.)

Avoid common pitfalls (in invitations, in pre-event information and for the event itself)

LEADING UP TO the event

Get the information right for people (in invitations and the registration stage) so everyone arrives prepared and with the right expectations

Ensure you have the correct Zoom settings (including Recording and Security settings)

Have your Host, co-hosts, speakers fully trained, practised and confident before the event

Support you in creating check lists for all key players (roles, responsibilities, jobs to do, things to watch out for etc)

Ensure everyone knows what pitfalls to avoid (e.g. pausing recording during Breakout Rooms)

Set up a separate, backup communication link (separate from Zoom) for the key people (host, co-hosts, speakers)

Do a basic “risk assessment” and put in place plan B’s in case of missing speakers, technological problems etc. (e.g. ensure at least 2 people have a copy of any slideshow)

RUNNING the event

Depending upon the skills and experience you have in-house, we can provide support at the appropriate level:

FROM – just being on call for emergencies
TO – being present, monitoring chat, participants etc
TO – managing slide shows, Breakout Rooms, etc
TO – facilitating/managing questions and comments
TO – chairing discussion groups

Specifically, we can:

Provide technical support – at the start (especially for connection problems) and if necessary during the event (for host and participants)
Guide participants to get the best from their experience (for example, how to hide “self-view”, raise a “digital” hand, turning tablets/phones on their side for slideshows, and lots more)
Guide participants in using 3rd party programs (as ice-breakers, group bonding, to brainstorm, to gather and optionally vote on ideas or questions)
“Spotlight” speakers as needed
Manage Breakout Rooms
Manage slideshows (“next please” or automatic with a script)
Manage polls
Manage Security (muting participants as needed, removing any disruptive or unwanted people)
Manage Recording (including pauses and restarts)
Set up a “Remote Access” link into your or a co-host’s computer – so, if needed, I can log in and sort out problems within seconds

AFTER the event

Reports – of who attended and for how long, results of Polls

Managing the recording – so it is easily accessible for people

Editing the recording – to highlight important sections or cut out unrequired sections

Sharing resources – making content and resources available to participants by uploading to cloud (via Google Drive, YouTube, your website and other options)

our experience and tools

Experience of running/supporting/facilitating a wide range of Zoom events over a number of years
Experience of many different types of events from online performances
Experience of 3rd party apps/programs that can be used inside or alongside Zoom
Detailed knowledge of what Zoom looks like on PCs, Macs, iPads, iPhones, Android tablets & phones (and even regular dial-in phones).
Multiple Remote Access programs for PCs and Macs

About us

Massimo Giannuzzi (owner of ITsorted)

Massimo has been using and providing support for Zoom since 2010.

He supports people and organisations using Zoom in practical and creative ways to get the job done. His joy is finding creative ways to add extra value, interest and interaction in what can otherwise be rather boring online events.

He is as comfortable behind the scenes managing the technology and making sure everything runs smoothly, as he is training individuals and organisations; handling an emergency in a live event; or hosting and compèring.

He is also a professional IT trainer (with more patience than you’ll need), with experience in groupwork, communication skills and coaching.

Associates

Full bios and pics to follow soon

Kristina Smith
Jack Goodwin
Nat Singh
Zoe Nash

Some examples of our work

New examples and testimonials from 2022/23 to come soon

3 day annual conference the Association of Charitable Organisations	Planning the event (re what can and can’t be done), supporting attendees joining, providing Zoom tips to attendees, monitoring the event.
Ongoing monthly talks Securities Houses Compliance Officers Group	Supporting attendees joining, monitoring chat, security, generating reports of attendees, plus ideas for improvement over time.
10 week course Qi Nutrition with Daverick Leggett	Helping devise systems for creating and storing course materials – using Google Drive, YouTube etc. Managing recording, Breakout Rooms and monitoring chat during screen sharing PowerPoint presentations. Supporting attendees joining, accessing resources and using WhatsApp.
Heading for Extinction talks Extinction Rebellion	Trained a team of 5 people to lead 2 hour talks on Zoom Multiple events run since Jan 2020 – with screen sharing PowerPoint, Breakout Rooms, Chat
Multiple, individual on-off events	Pretty much everything! Including events where people chose which Breakout Room they wanted to join, screen sharing, managing Chat, Raised hands etc

EMAIL US to discuss what we might be able to offer you

or call on 07795 257849

Testimonials

“Appreciating your management of our event. Your clarity, ease, patience, good suggestions … all add to a wonderful experience.”

“A HUGE thank you. It was exactly what I wanted – to be able to lead and facilitate the event without having to worry about how it was all going to work technically.”

“Your combination of IT skills and graciousness in managing a group of people is an unusual mix. Truly invaluable!”

“I learnt that handling the tech and being the facilitator just doesn’t work” – Sally Blades – Supervision & Mentoring Training

“I can wholeheartedly recommend Massimo to anyone who needs tech support. He has knowledge, integrity and the ability to inspire your courage and confidence to meet the tech challenges of today.”

Daverick Leggett – Qi Nutrition Training Course

“Having Massimo taking care of the tech on my zoom classes meant that all of my attention was present for the students and the delivery of the course. Not only was he calm and competent but he brought warmth, humour and a strong sense of reassurance that helped the participants relax and get the most from the experience.

There were two things which really mattered to me, and why Massimo would be my first choice in any future course. Firstly, he listens to what is actually needed, both by the participants and by me. Secondly, he asks good questions, questions which helped me clarify how I wanted my course to look and function. He was invaluable to me in bringing my vision into form.

Massimo always went the extra mile to make sure the participants had the best possible experience of the course. He is generous with his time, remarkably patient and genuinely delights in enabling people to master the tech.

Lastly, Massimo offered more than just technical support. He also gave feedback and encouragement and I felt real heartfelt support. He had my back and I am grateful for that. I look forward to working with him again soon.”

“I don’t know any other online webinar with such a good support.” – Christine Van Toor

Association of Charitable Organisations – Annual Conference 2020 – Donal Watkin – Chief Executive

“Thanks for all your help again both pre and during the conference, which helped make it a great success.”

A Wing and a Prayer – on-line art project launch with over 100 people – Arabella Marshall

“A HUGE THANK YOU for giving your expertise, time, patience, thoughtfulness and gracious personal communication skills to the project.
It was exactly what I wanted – to be able to lead and facilitate the event without having to worry about how it was all going to work technically.
Your combination of IT skills and graciousness in managing a group of people is probably an unusual mix. Your USP I would say! Truly invaluable!
It transcended any ideas I had of how it would be. Thank you for facilitating and enabling that.” – Arabella

“Appreciating your management of this Zoom. Your clarity, ease, patience, good suggestions … all add to a wonderful experience.”

“I was very impressed by Massimo. He was gracious, patient, and made good calls as to how to address challenges.” – Karin

“Thanks for seamlessly hosting Arabella’s beautiful event” – Heather

“You did such a sweet job last night, so gently shepherding so that you wouldn’t lose any sheep …
When you were leaving I think there was (for me at least) a palpable silent OMG he’s going! …
which made me realize how solid your presence had been!” – Miriam