On this page:
Saltstone Caring – testimonial
Totnes Caring – testimonial
Totnes Caring – case study
Saltstone Caring – testimonial
“We are very happy with careLINK.
It is making a remarkable difference to our work – speed of accessing and updating information, allowing us to work more efficiently.
It helps with internal communication, as the database is always up to date for whomever is accessing.
Alan’s support has been great.
If you want to use us for a case study please feel free!
With kind regards,
Lisa Butcher”
Lisa Butcher
Saltstone caring
Totnes Caring – testimonial
“The only way to get reasonable funding is to provide reasonable statistics.”
“Alan [of ITsorted] is one of the best people we’ve worked with … his training is just superb … extraordinarily patient.”
“We feel much more professional when talking with clients now.”
“If only we’d found you 6 years ago!”
Cheryl Loverock
Totnes Caring
Totnes Caring – case study
The Problem
Gathering statistics (for their funders, the annual report and day-to-day management) meant having to hand count every client! And sending out regular mailings, let alone one-off mailings, took ages.
A few years ago Totnes Caring commissioned a database to help them manage their admin and communication. It improved things and saved some time, but had a number of problems. “It was a complex database when it didn’t need to be”. When the original designer became unavailable, they knew they had to do something.
The Solution
Totnes Caring was recommended an IT company called ITsorted. After an initial free consultation and evaluation, ITsorted made some small changes that improved things immediately.
They then looked at the system as a whole and, over the next few months, combining their technical skills with the on-the-ground experience of Totnes Caring, co-designed a completely new database – careLINK.
Benefits
careLINK brings all of Totnes Caring’s groups of contacts together: service users, members, volunteers, doctors etc, while a click of a button selects any one group.
It has highlighted the many duplicates that were in the system and were skewing statistics, and this in turn has improved their confidence in the data.
“The only way to get reasonable funding is to provide reasonable statistics.”
Totnes Caring can now get figures for their funders and their annual report at the push of a few buttons – no more hours spent gathering the figures!
Sending out postal and email mailings is now fast and easy, freeing up staff time that can now be used for providing services and fundraising.
“Alan [of ITsorted] is one of the best people we’ve worked with … his training is just superb … extraordinarily patient.”
It’s also easy for them to target particular groups: using careLINK Totnes Caring identified the 100 odd volunteers that were not yet members of their fundraising club and mailed out to them. It took a few minutes. They got 10 responses in just the first two weeks!
“We feel much more professional when talking with clients now.”
Each staff member logs their interactions with people, creating an easily scanned history. Adding a note to a contact (e.g. “she has difficulty getting into a car”) can make a real difference when another staff member views their details.
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