If you can’t find the answer to your question here email us or phone us on 07795 257849 and talk to us. We’re not a huge company and we rely upon individual clients being satisfied – so we really do like talking to you!
Deciding whether to buy or not
careLINK is a low cost, and yet high quality database with the emphasis on being easy to use
It will save you considerable time in your work, support you in being more efficient and professional, and allow you to direct more resources to providing care services
It has been specifically designed with and for Caring organisations
We can provide a full demonstration of careLINK over the internet (or face-to-face if you’re local). See our Demos page.
We can also provide you with a demonstration copy so that you can start using it immediately and get a sense of what it can do.
We have a number of ‘Caring’ organisations that are currently using it that would be happy to talk with you.
Please call us on 07795 257849 and we will provide their details.
Technical issues
Microsoft Access 2000 onwards
Windows Vista onwards
No, careLINK has not been designed to run on Apple Macs.
Yes, careLINK will work on a single PC or over a network.
It works best on wired rather than wireless networks.
Pretty much as many as you want!
If you think 8 or more people may be using it at the same time then give us a call.
We’ve more than 1 office – will that work?
This is called ‘remote access’ and is possible. We have done this for a number of clients.
To handle remote access will require some ‘tweaking’ of your server, and at a simple level you will be limited to one remote user at a time.
However, careLINK has been designed to be a ‘server based’ or ‘office based’ database. And if many people need to regularly access the data from outside your offices you probably need to look at ‘web based’ systems.
No it is not ‘web based’, but can be accessed via the internet in a limited way.
This is called ‘remote access’ and is possible. We have done this for a number of clients. To handle remote access will require some ‘tweaking’ of your server, and at a simple level you will be limited to one remote user at a time.
However, careLINK has been designed to be a ‘server based’ or ‘office based’ database. And if many people need to regularly access the data from outside your offices you probably need to look at ‘web based’ systems.
Data Transfer issues
Yes. We can transfer any information you already have into the database for you. So no extra typing for you!
We’ll even check your data for obvious discrepancies if you want us to, such as duplicate records, mis-spelt towns and counties etc.
Send us your data and we will provide a quote for you, so that you can decide whether to go ahead.
We can certainly work with the following packages/formats (and if you don’t understand any of this – just call us and we’ll sort it out for you):
- Access
- Excel (and most other spreadsheets)
- Word (and most other word processors)
- MS Works
- ACT!
- ASCII delimited
- CSV (comma separated values)
- HTML
- RTF (rich text format)
No problem. We can easily transfer it for you. See previous question.
No problem. We can easily transfer it for you.
No problem. We can easily import them for you.
Training, Support and Upgrades
We offer as much training as you need and can offer face-to-face training as well as phone training/support.
We do not have a manual for careLINK. In our years of experience we have found that manuals are rarely looked at. So we have focused our efforts in making careLINK incerdibly user-friendly and intuitive and by providing quality training.
Updates contain new features and fix problems (bugs) that arise.
By paying an annual support charge you get updates for free.
When any existing user of careLINK requests a new feature, we provide them with a quote, make the changes and then
distribute the new version to all other careLINK users for free.
9-5 Monday to Friday – personal one-to-one phone and email support and remote access support
So you can call us:
- If anything goes wrong with careLINK itself. Then we’ll get you up and running as soon as possible.
- When you need something done (e.g. report) and you aren’t sure of the best way to do it
- When you can’t remember how to do something (and you’ve check with your colleagues)
- If you try to do something on careLINK and you get frustrated with it.
Even if you manage it in the end, its incredibly useful for us to know that it wasn’t easy – rest assured there’ll be others who have had or will have the same experience – and we may be able to make it easier for the future
We do not provide free support for your equipment or any of the other software on it. For example, if the problem is due to faulty hardware or you’ve upgraded to software that careLINK doesn’t work with.
However, we won’t just put the phone down on you! We’ll either quote you and sort it out ourselves, or help you to find someone else who can sort it out.
Talk to us. We’ll discuss the change. As long as we feel that the change is in line with the product as a whole …
We will provide you with a quote, and on your agreement make the changes.
If a report you require is not available we will design it for you.
Any other questions?
Email us or phone and talk to us! We’re not a huge company and we rely upon individual clients being satisfied – so we really do like talking to you!
Call us on 01364 649290 or email us