We have grouped the questions into the following sections:
- Deciding whether to buy or not
- Reasons you might not buy contactLINK
- Technical issues
- Installation issues
- Training, Support and Upgrades
- Data Transfer issues
- Any other questions?
Deciding whether to buy or not
The demo version comes with a few example records (made up Individuals and Organisations) so that you can start using it immediately and get a sense of what it can do, without having to enter lots of your own information.
You can also enter your own information (up to a limit of 100 contacts).
Reasons you might not buy contactLINK
To give you an idea of what might cause problems, if you want 15 or more workers using the system simultaneously (i.e. entering/editing data at the same time) then you may experience performance degradation.
Similarly if you need to store more than 100,000 organisations or individuals, you may experience problems.
If you are unsure about any of this then please call us.
If this is a large part of what you need to do, then you may be better off with a specialised fundraising database.
Its limitation is concurrent users – that is people using it at the same time.
And your copy of contactLINK is licensed for concurrent users. So there’s no limit to how many PCs and laptops you load it onto.
Although this also depends upon your network. If you’re considering using contactLINK for more than 10 concurrent users then talk to us about this.
We currently have clients accessing contactLINK remotely from home and from other offices.
To handle remote access will require some ‘tweaking’ of your server, and at a simple level you will be limited to one remote user at a time.
However, contactLINK has been designed to be a ‘server based’ or ‘office based’ database. And if many people need to regularly access the data from outside your offices you probably need to look at ‘web based’ systems.
We’ll then make sure you have everything you need and that contactLINK is right for your needs.
We’ll discuss any training and data transfer issues.
Then we’ll email you (or post you a CD) with your copy of contactLINK
Training, Support and Upgrades
For full details see our Training page
contactLINK is constantly in a process of development.
By paying an annual support charge you get updates for free. You can expect new updates every 6 months or so.
- 9-5 Monday to Friday – personal one-to-one phone and/or email support
- 24/7 – web based support – help, tutorials, FAQs etc
So you can call us:
- If anything goes wrong with contactLINK itself. Then we’ll get you up and running as soon as possible.
- When you need something done (e.g. report) and you aren’t sure of the best way to do it
- When you can’t remember how to do something (and you’ve check with your colleagues)
- If you try to do something on contactLINK and you get frustrated with it.
- Even if you manage it in the end, its incredibly useful for us to know that it wasn’t easy – rest assured there’ll be others who have had or will have the same experience – and we may be able to make it easier for the future.
We do not provide free support for your equipment or any of the other software on it.
For example, if the problem is due to faulty hardware or you’ve upgraded to software that contactLINK doesn’t work with (see “What hardware/software does contactLINK need?” above).
However, we won’t just put the phone down on you!
We’ll either quote you and sort it out ourselves, or help you to find someone else who can sort it out.
On the other hand – we do accept suggestions from users and are continually improving contactLINK
On the other hand – we will only make changes that we feel benefit a large proportion of our client base so that contactLINK doesn’t get overloaded with small specific features which will make it harder to use – defeating its original design values
On the other hand – good ideas from you – the real users – are invaluable to us
So in the end it comes down to … talk to us!
Once a report has been produced, it will then be available to all other users free of charge.
Data Transfer issues
We can transfer any information you already have into the database for you. So no extra typing for you!
We’ll even check your data for obvious discrepancies if you want us to, such as duplicate records, mis-spelt towns and counties etc.
Send us your data and we will provide a quote for you, so that you can decide whether to go ahead.
A few databases/programs do not allow you to export your data. In which case we would obviously not be able to do the transfer for you. However, most can. So, if you are in doubt, tell us what you’ve got and we’ll tell you whether its possible.
We can certainly work with the following packages/formats (and if you don’t understand any of this – just call us and we’ll sort it out for you):
- Excel (and most other spreadsheets)
- Word (and most other word processors)
- MS Works
- ASCII delimited
- CSV (comma separated values)
- RTF (rich text format)
Any other questions?
Email us or phone and talk to us!
We’re not a huge company and we rely upon individual clients being satisfied – so we really do like talking to you!
Call us on 01364 649290 or email us