Explanation of terms and further information

One-off Purchase Cost

This is a one-off payment and buys you a copy of contactLINK, plus:

• Documentation
• Access to all contactLINK support areas on the web site
• Installation of up to 5 copies of contactLINK

Yearly Support Cost

A yearly payment and provides support for contactLINK

Compulsory for the first year, then you choose whether to extend your cover

• Free upgrades as they are released
• Free support for problems with contactLINK *
• Free one-off reports as they become available **
• Free advice on how to use contactLINK most effectively in your organisation ***

  * This does not include problems caused by the hardware (equipment) or MS Windows or MS Office or MS Access or if your system does not match the required specifications or if the system fails after upgrading your copy of Access without prior agreement with us.

  ** When requested for a tailor-made report we will charge for the work to be done - see below. However, once a report has been produced it will then be available to all other users free of charge

  *** We'll listen to what you currently do and then point you in the direction of which contactLINK features would best serve you and, if contactLINK needs to be customised, tips on how to do this.
  This is not training. Training is step by step instructions on how to use contactLINK features (for training see Extra services below).

Number of concurrent Users

This is the maximum number of people using the system at any one time, NOT the number of PCs the system is loaded on or available from.

However, for most organisations, this will be the same.